Legal Terms for Isleworth Flower Delivery

Flowers Isleworth Online Delivery Terms & Conditions

Introduction

Welcome to Flowers Isleworth, your trusted online florist for flower deliveries across Isleworth and the surrounding areas. These Terms & Conditions govern your use of our website and all transactions involving the purchase and delivery of flowers, floral arrangements, and related products. By placing an order with us, you agree to abide by these terms. Please read them carefully before making a purchase. If you do not agree to any part of these terms, kindly refrain from using our website for flower delivery orders in Isleworth or surrounding localities.

Scope and Application

These Terms & Conditions apply specifically to residents and customers purchasing from Flowers Isleworth for home and business delivery within Isleworth and the neighbouring areas. Wherever in these terms 'we', 'us', or 'our' is mentioned, it refers to Flowers Isleworth, while 'you' or 'your' denotes our customer. These terms explain the order process, payment methods, cancellation policy, liability limitations, and your legal obligations while using our services. They apply to all online transactions conducted via our website for flower delivery in Isleworth and its vicinity.

Order Process

1. Product Selection: Browse our online flower catalogue to select your desired bouquets, arrangements, or gifts. Each product listing includes a description, price, and available delivery options within Isleworth and the surrounding areas.

2. Placing an Order: To place an order, add your selected items to the basket and proceed to checkout. You will be asked to enter necessary details including recipient information, delivery address (ensuring it falls within Isleworth or eligible surrounding areas), your contact details, and any personalised message for the flowers.

3. Order Confirmation: After you complete the checkout process, you will receive an order confirmation on-screen and via the contact method provided. This confirmation summarises your selected products, delivery details, and total cost.

4. Acceptance of Orders: All orders are subject to acceptance and availability. Flowers Isleworth reserves the right to decline or cancel any order prior to dispatch for reasons including, but not limited to, stock unavailability, delivery location outside our service area, or payment issues. In such cases, you will be notified promptly and any payment made will be refunded.

5. Amendments: Should you wish to change any details of your order (such as the delivery address within Isleworth, message, or selected products) after confirmation but before dispatch, please contact us as soon as possible. While we strive to accommodate changes, we cannot guarantee amendments if the order has already been prepared or dispatched.

Flower Substitutions

Due to the seasonal and perishable nature of flowers, all products are subject to availability. If a particular flower, foliage, or wrapping is unavailable at the time of your order, Flowers Isleworth will substitute with items of equal or greater value and similar appearance and quality, ensuring your arrangement maintains a comparable aesthetic and sentiment. Such substitutions will not affect the overall value or beauty of your order, especially for deliveries in Isleworth and surrounding areas.

Delivery Policy

Flowers Isleworth offers delivery of flower arrangements and gifts to customers across Isleworth and specified surrounding areas. During checkout, you may select your preferred delivery date and, where available, delivery time slot. While we make every reasonable effort to deliver on your chosen date, circumstances such as high demand on peak occasions, adverse weather, or issues beyond our control may lead to delays. We accept no liability for late or non-delivery where incorrect or incomplete delivery information has been supplied or the recipient is unavailable to receive the goods.

All deliveries will be made as per your instructions. If no one is present at the delivery address, Flowers Isleworth reserves the right to leave the flowers in a safe location, with a neighbour, or to attempt delivery later, as deemed appropriate. We are not responsible for the condition of arrangements left unattended for extended periods.

Payments

All prices displayed on the Flowers Isleworth website include applicable VAT unless otherwise indicated. Payment is required in full at the time of placing your order. We accept most major credit and debit cards, as well as approved digital payment methods as indicated on our website. No order will be processed until full payment is received and confirmed.

By submitting your payment information, you warrant that you have the authority to use the payment method and that sufficient funds or credit are available. Flowers Isleworth does not store your payment card details; transactions are securely processed by our payment service provider.

Order Cancellations and Refunds

1. Your Right to Cancel: If you wish to cancel your flower order for delivery in Isleworth or surrounding areas, you must do so as soon as possible following confirmation. Because our products are perishable and arrangements are often prepared promptly after an order is placed, cancellation requests received more than 24 hours before the scheduled delivery date will normally be refunded in full.

Cancellations made within 24 hours of the scheduled delivery date may not be eligible for a full refund, particularly if the arrangement is already in preparation or has been dispatched. We will consider each case individually and, where possible, offer a partial refund or store credit at our discretion.

2. How to Cancel: To request a cancellation, please get in touch with Flowers Isleworth using the contact details provided on our website. Include your order reference and clear instructions regarding the cancellation.

3. Refunds: Refunds for accepted cancellations will be made to the original payment method used. Please allow 3-5 working days for processed refunds to appear, depending on your bank or payment provider.

4. Non-Delivery and Faulty Goods: If flowers fail to arrive on the specified date due to our error, or are found to be damaged or faulty upon delivery, please notify us within 24 hours of receipt. We may offer a replacement, full refund, or other suitable remedy at our discretion following adequate photographic evidence and verification.

Quality and Satisfaction Guarantee

Flowers Isleworth is committed to ensuring customer satisfaction for all flower deliveries within Isleworth and the surrounding localities. We take every care to supply fresh, high-quality arrangements as depicted in our online photographs. Due to natural variations, no two arrangements will be identical; minor differences in flower size, shade, or arrangement may occur. If you are dissatisfied with the quality of your delivery, please notify us promptly so we can address your concerns.

Liability

Our liability is strictly limited to the value of the goods purchased. Flowers Isleworth shall not be liable for any indirect, consequential, or incidental damages, losses of income, or profits arising in connection with the use of our website or delivery services. We accept no responsibility for events outside our control, including but not limited to severe weather, delivery disruptions, or force majeure events, that may affect the timely delivery or condition of flower arrangements.

Customer Responsibilities

It is your responsibility to provide accurate and complete recipient and delivery information. We cannot accept responsibility for failed deliveries or additional costs incurred due to incorrect addresses, inaccessible locations, or absent recipients in Isleworth or neighbouring areas. Please ensure all details are checked before order confirmation.

Customers are expected to care for the flowers upon receipt according to the care instructions provided, as fresh flowers are a perishable product and require appropriate handling to maintain their condition.

Intellectual Property

All copyright, trademarks, images, product designs, text, and other content displayed on the Flowers Isleworth website remain the intellectual property of Flowers Isleworth or our content partners. No materials may be copied, reproduced, or used for commercial purposes without prior written consent.

Privacy and Data Protection

Flowers Isleworth is committed to protecting your privacy and handling any personal data collected through your use of our website in accordance with UK data protection laws. By placing an order, you consent to the processing of your personal information for the purpose of fulfilling your order, arranging delivery, and, where you have opted in, contacting you with offers or promotions. Further details are available in our separate Privacy Policy.

Governing Law and Jurisdiction

These Terms & Conditions are governed by, and construed in accordance with, the laws of England and Wales. Any disputes arising out of your use of Flowers Isleworth's online flower delivery service, including interpretation of these terms, shall be subject to the exclusive jurisdiction of the English courts.

Changes to Terms

Flowers Isleworth reserves the right to update or amend these Terms & Conditions at any time without prior notice. Revised versions will be posted on our website. Your continued use of the website following the posting of changes constitutes your acceptance of those changes. Please revisit this page regularly to stay informed about the current terms governing online flower delivery in Isleworth and neighbouring areas.

Contact and Customer Service

If you have any questions regarding these Terms & Conditions, require clarification on any aspect of the order or delivery process, or need to discuss an order, please refer to our website for our most up-to-date contact information and methods of reaching our customer service team.

Note: These Terms & Conditions apply to all customers ordering from Flowers Isleworth for deliveries within Isleworth and surrounding areas. By using our website and placing an order, you acknowledge acceptance of these terms.