Returns, Refunds & Complaints – Flowers Isleworth
Our Commitment to Fresh Flowers in Isleworth
At Flowers Isleworth, we take pride in providing the freshest flowers arranged with care for homes and businesses throughout Isleworth and the surrounding area. When you order from us, you receive our Fresh Flowers Guarantee. We’re dedicated to ensuring you’re delighted with every bouquet or floral gift. In the rare event your flowers arrive below expectations, please review our straightforward returns, refunds, and complaints information below.
Damaged-on-Arrival Policy
Your floral arrangements should arrive in perfect condition. If your flowers appear damaged, wilted, or don’t meet your satisfaction upon delivery, please inspect them straight away. For deliveries within Isleworth, we kindly ask you to notify us about any damage on the delivery day itself, or at the very latest within 24 hours of receipt. Reporting promptly enables us to fully investigate the issue and take quick action.
Freshness Window & Quality Guarantee
We guarantee every bouquet will remain fresh for a minimum of five days from the date of delivery, provided care instructions are followed. Our flowers are sourced daily and professionally conditioned to extend their vase life. If your flowers do not stay fresh for this full period, please contact us promptly so we can resolve the matter to your satisfaction. In most cases, we may request a photograph of the arrangement or the specific stems in question to support your claim and help us improve our service.
Refund & Replacement Options
Your satisfaction is at the heart of everything we do. Should your flowers arrive damaged or fail our freshness guarantee, we offer flexible solutions. Where possible, we will arrange a swift replacement with fresh flowers. Alternatively, you may opt for a full or partial refund, depending on the circumstances. If the bouquet was a gift, we will handle the process discreetly and efficiently to avoid disappointment for the recipient.
Complaints Process
If you have concerns or a complaint about your order, please reach out to our customer service team. Provide your order details and a clear explanation of the problem to help us investigate promptly. We are a trusted, local florist, and every complaint is treated seriously and confidentially. Once your concern is received, we aim to acknowledge it within one working day and deliver a resolution within three working days. Your feedback helps us continually improve and offer the best possible experience to all our Isleworth clients.
Trusted Local Isleworth Florist
Flowers Isleworth is proud to be part of the Isleworth community, serving households, offices, and businesses nearby with reliable, friendly service. Our local knowledge ensures prompt deliveries and personal attention that only a true neighbourhood florist can offer. Rest assured—when you choose our flowers, you’re backed by our quality promise and a team who genuinely cares about making things right.
Contact & Further Support
If you have any concerns regarding your fresh flowers, or need further support about returns, refunds, or complaints, please visit our premises or contact our team during business hours. Our goal is to ensure that every bouquet brings joy, beauty, and satisfaction to our valued Isleworth customers.
